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How do I book online?
Simply enter your departure and arrival information in the request page
using city names or 3 digit city codes. Our Internet booking engine
performs a comprehensive search of the best airfares in the database
and displays all flight options. Next, select the best flights that
most closely match your travel plans and complete the purchase by input
of required information. Once you have completed your purchase, you
will receive automatic confirmation via e-mail that will include your
airline, cruise, hotel or car reservation details. How fast do we get our airline tickets?
If the airline will permit an e-ticket, we will e-mail you an e-ticket
confirmation. If the airline will NOT permit an e-ticket, and a paper
ticket must be issued, we will send the airline ticket via FedEx to the
shipping address you enter in the reservation, the charge will depend
on the type of shipping service you request. How far in advance should I purchase my airline tickets to get
the lowest airfare, and make sure I get them in time for my flight?
It is best to purchase your airline tickets as far in advance as
possible to get the cheapest possible airfare. If the airline permits
e-tickets, there is no time restriction for delivery. If the airline
requires a paper ticket, please choose the appropriate service using
FedEx for delivery. What is an e-ticket (Electronic ticket) and do all of the airlines have the option of e-tickets?
E-tickets, now offered by many major airlines, allow you to travel
without a paper ticket, eliminating the worry of leaving your airline
tickets behind. We offer E-tickets when they are available. We usually
will not be able to determine whether E-tickets are available on
flights until you make your reservation. Not all airlines offer
E-tickets. Using an e-ticket is very simple and completely secure.
How do I travel with an e-ticket?
If you purchase an e-ticket, you will receive an e-mail that includes
your itinerary information and confirmation numbers. When you check in
for your flight, give the airline ticket agent your name, flight
number, a government-issued photo ID, and a paper copy of your
itinerary or purchase receipt. Some airlines also require that you show
the credit card used to purchase your airline ticket. If you are
thinking about purchasing a ticket for a friend or relative who does
not have access to your credit card, please call and check with the
airline about their specific requirements. Are there any differences between published fares and special airfares?
In short, no! We offer many special airfares that are available only on
our website along with regular published airfares that are sold by
major airlines. These special airfares are usually below the lowest
published fare available directly from an airline company. Most special
airfares do not require advance purchase. Seat assignments, and
frequent flyer mileage are generally allowed. Are airfares displayed for round-trip or one-way travel?
When you select the cities, dates, and number of passengers, etc., you
are given the option of selecting round-trip or one-way travel. If you
select round-trip, the price given is for a round-trip airfare. If you
select one-way, the price given is for a one-way airfare. Can I use my debit card to make pay for airline tickets or cruises?
Yes, all flight reservations may be purchased using debit cards that
allow for such purchases. Please make sure that your debit card has a
daily limit that will cover the total cost of all tickets being issued.
Please note: Most debit cards take more time to process refunds,
resulting in a delay of the account being credited.
Can I make my reservations on-line at any time?
Yes, you may book on-line 24 hours a day, 7 days a week. Our agents are
available via live-chat, e-mail or telephone for support. In the
unlikely event that your tickets cannot be processed for any reason you
will be notified within 2 business days and your payment will NOT be
processed. Do you verify Credit Cards for all transactions?
Before any tickets can be processed, we verify that the credit card
billing address matches the address provided and that the credit card
is a valid card. Depending on security criteria, we may find it
necessary to have a credit card authorization form completed and signed by the credit card holder and sent to us via fax or scanned e-mail. Can I purchase airline tickets or cruises for someone else?
You may purchase airline tickets for travelers other than the credit
card holder by entering the other traveler's information during
purchase. In this case we may require the credit card authorization form faxed or e-mailed to us.
Can I book a ticket for an unaccompanied minor*?
Many airlines welcome unaccompanied minors on their flights. To ensure
a safe, comfortable, and fun trip for unaccompanied minors, you should
call the airline to discuss its policies and services. Here is some
basic information: Younger children (typically under the age of 5) are
often not eligible for unaccompanied minor service and must be
accompanied on the same flight and in the same compartment by an older
passenger (typically 15 years or older). Unaccompanied minor service is
often mandatory for children traveling alone (approximately ages 5-14),
but optional for teenagers (approximately ages 15-17). *Unaccompanied
minors are required to purchase an adult fare ticket.
The ages depend on which airline they fly. A fee is
usually charged at check-in for unaccompanied minor service. With
unaccompanied minor service, the airline will usually want to know who
is meeting the minor at the destination. Proof of identification for
the receiving adult is required. Forgetting this required
identification can cause unpleasant delays so make sure you know the
airlines expectations. Again, please call the airline prior to
purchasing tickets and inquire about their unaccompanied minor services
and policies. My name is misspelled on the airline ticket. Will this cause any problems?
The name on your ticket must be an exact match with the name on the
government issued photo ID/passport. If your name is misspelled on your
airline ticket or reservation, please contact us ASAP at
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Why can't I find available flights online?
There are several reasons this might happen. You may see an error
message such as "unable to sell" this means that while you were making
your reservation the seats were reserved by someone else. In this case
you may have to start your search again. Can I get a refund if I can't take my trip?
Usually, published fare tickets are non-refundable. In the event you
must cancel your trip, most airlines will allow you to apply the value
for travel within one year, and penalties apply. Most special airfares
allow refunds, with a penalty ranging from $300 up to the full amount
of the ticket. Restrictions on changes and cancellations vary.
Once payment has been submitted, changes to your
booking are subject to a $300 fee plus the difference in the fare at
the time the change is made. Any changes are also subject to
availability at that time. Until you contact us and we determine the
specific rules of the ticket you purchased and the changes you want to
make, we're only able to provide you with the general policies outlined
above. Our customer service representatives will calculate additional
charges on the day you contact us.
Please note: All paper tickets must be sent to our main office for
refunds or exchanges. Some airfares may not permit changes once the
tickets have been issued
How do I cancel or change my travel reservation?
To cancel or change your travel reservation, please contact one of our
customer service agents via live-chat, e-mail, or telephone to be
advised of the specific cancellation policies. How long will it take to receive my refund?
Please allow up to 4-6 weeks to receive the refund after the airline
ticket is received. Please note that refunds to a debit card may take
longer to process. Check with the your financial institution for
specific information. Am I able to view my itinerary online?
Yes. You may view your itinerary from our home page. Just click on the
Link "Travel Tools" or "View My Trip". We highly recommend that you
contact the airline direct at least 72 hours prior to your departure
date to verify your flights. Do I need a transit visa?
All required documents for travel, transit, and entry/exit regarding
international borders, are the sole responsibility of the passenger and
not the travel agent. It is important that you know your passport,
visa, and health requirements, which vary by destination. Make sure you
get all the information required, well in advance of your trip. Due to
the many different requirements we do not have the information on our
web site. We recommend that you contact the embassies of the countries
you are visiting.
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